Your product will be shipped promptly upon our receipt of your order. If the product you ordered is not in stock, we will notify you of the estimated shipping date, in which event you may cancel your order at any time prior to its shipment. Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted. Take note that your order may takes up to 60 days to arrive.
As an e-commerce shop, we do not offer typical product exchanges. If you would like to exchange your product in its original condition, send us an email at firstname.lastname@example.org and send your item to: 5005 boul. Jean-XXIII, CP Rosemont 20027, Trois-Rivieres, Québec G8Z 4A5. You can do this at your convenience—place an order now so it ships ASAP, or you can wait until after we’ve processed your refund.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Returns and Refunds
If for any reason you are unsatisfied, you may return your purchase within 30 days of delivery for a full refund of the purchase price. All returned items should be in their original condition. Customers need to bear the return shipping cost. To return your product, you should mail your product to: 5005 boul. Jean-XXIII, CP Rosemont 20027, Trois-Rivieres, Québec G8Z 4A5. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.